Refund policy

At URJENYA Wellness, customer satisfaction is our priority.

We offer replacement in case:

• Damaged product received
• Wrong product delivered

Return conditions:

• Request must be raised within 48 hours of delivery
• Product must be unused and in original packaging
• Customer must share unboxing video or photos for verification

Please Note:

• Used products are not eligible for return
• Fragrance preference change is not eligible for return

Replacement will be processed within 5–7 working days

Refunds are applicable only in the following cases:

• Damaged product received
• Wrong product delivered

Refund process:

• Refund will be initiated after verification
• Refund will be processed within 5–7 working days
• Refund will be credited to original payment method